Terms & Conditions

INTRODUCTION AND GENERAL PROVISIONS

 Your reservation and the accommodation agreement made with a hotel within the Arivia Group (whether made by you directly with Arivia Group or via a third party, such as a travel agent, OTA, or hotel/villa website) will be subject to this reservation. 

Terms and Conditions and the Reservation Privacy Policy are set out below. When you make your reservation, whether online or by telephone, you will be deemed to have read, understood, and accepted these Reservation Terms and Conditions and the Reservation Privacy Policy.

If you make your reservation via a travel agent or other third party, then you have a separate legal relationship with that party, and Arivia Group has no liability for any acts or omissions of such party, including their observance of your data protection rights.

When you make your reservation, you will also be deemed to have read, understood, and accepted the terms and conditions for using the Arivia Group website (which shall mean www.ariviagroup.com or any related Arivia Group web pages accessible from it) and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with the hotel/villa. The link to the terms and conditions for using the Arivia Group website is https://www.ariviagroup.com/about-us/terms-of-use/

Arivia Group does not own or manage any of the hotels which are current members of the Arivia Group brand.

Arivia Group provides an online reservations facility on the Arivia Group website and a telephone facility for making reservations at Arivia Group hotels/villas (together called “the Reservations Facility”) as an independent service provider and acts solely as an intermediary between you and the Arivia Group hotels/villas. Accordingly, your reservation and the accommodation agreement are made directly with the Arivia Group hotel/villa of your choice, and your use of the Reservations Facility will not result in any contractual relationship between you and Arivia Group.

All information regarding rooms, facilities and services offered at the Arivia Group hotel/villa contained on the Arivia Group website or otherwise available through the Reservations Facility has been provided to Arivia Group by an Arivia Group hotel/villa. Arivia Group does not make any representation or warranty, express or implied, with respect to it. Such information may be inaccurate as a result of renovation or repair at the Arivia Group hotel/villa. The Arivia Group website may also contain typographical errors or omissions. Arivia Group shall not be liable for any discrepancy in the rooms, facilities or services available at a hotel/villa from those described on the Arivia Group website or for any other errors or omissions and shall not be liable for any damages that may result from there.

As there will be no contractual agreement between you and Arivia Group, and as Arivia Group does not control or verify the hotel information that SLH hotels submit to or through the Reservations Facility, Arivia Group shall not be liable to you for:

(i) the accuracy of any hotel/villa information provided to or through the Reservations Facility, including, without limitation, the availability or price of rooms; or

(ii) any failure or delay beyond its control in the transmission of any data submitted through the service, including, but not limited to, the details of your reservation or changes to or cancellation of your reservation.

RESERVATIONS PROCEDURE AND POLICIES

1. Online reservations

The Arivia Group website enables you to check the accommodation offerings and availability of Arivia Group hotel/villas, as indicated to Arivia Group by each Arivia Group hotel/villa, and then submit an online reservation request to the Arivia Group hotel/villa of your choice. On completion of the reservation process, the Reservations Facility will transmit an online confirmation of your reservation. A reservation is only valid when a reservation number has been issued.

2. Hotel Prices

The prices indicated on the Arivia Group website for the Arivia group hotel/villa rooms are subject to availability. Breakfast is only included if indicated in the rate policy. Taxes and service charges are only included if indicated in the rate policy.

3. Payment

It will be necessary for you to provide credit card details to secure a room 

reservation. The credit card may then be used by the Arivia Group hotel/villa to pay a deposit as advised at the time of booking or as a guarantee for future payment in the case of a no-show, cancellation, or change to the reservation.

4. Cancellations and Amendments

You should make any cancellations or amendments to your reservation using the same Arivia Group channel you booked, online or by telephone.

The cancellations and amendments policy that applies to your reservation will depend on the respective Ariva Group hotel’s/villa’s policy as advised at the time of booking.

5. Rate/Reservation Validity

Reservation confirmations are provided to you solely for your convenience. Arivia Group and Arivia Group hotels/villas retain official records of reservation transactions, including stay dates and room rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, Arivia Group’s official records shall prevail. Tampering with this confirmation to alter the room rate or any other reservation information is strictly prohibited and will have legal consequences.

6. Early Departure

Some Arivia Group hotels/villas and resorts have an early departure penalty fee, and some room rates may also require a minimum stay. You may change your check-out date without a penalty only if your rate and the Arivia Group hotel’s/villa’s policy permit.

7. Currency

Reservations will be charged in the hotel’s local currency as shown on the Arivia Group website or given over the telephone at the time of booking. Any currency conversion is for guidance only. Any deposits or prepayments will be deducted from the final reservation invoice in the hotel’s local currency.

A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.

8. Rate Requirements

As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. Arivia Group hotels/villas are not obligated to honor this rate if you do not qualify or do not have proof of qualification.

9. Prepaid Reservations

Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable, and non-transferable. This will be identified in the rate description. 

For these rate plans, once you make a reservation, your credit card will be charged for the full amount. Credit will not be given for any unused reservation, and the amount paid by you for such reservation cannot be used toward any other/future reservation.

10. Guarantee Rules

For reservations guaranteed with a credit card at the time of making your 

reservation, rooms are held until the Arivia Group hotel/villa check-out time on the day following the day of arrival. The Arivia Group hotel/villa may authorize the room rate prior to arrival and reserve funds, including taxes, on the credit card to determine the validity of the credit card. Rooms booked with an invalid credit card are subject to immediate cancellation.

11. Overbooking

In the event that a guest cannot be accommodated due to the Arivia Group hotel/villa overbooking or an unforeseen circumstance, the Arivia Group hotel/villa will attempt to accommodate guests, at its expense, at comparable property in the area for the night(s) for which the Arivia Group hotel/villa is unable to accommodate such guests. It will pay for transportation to that property.

12. Spelial Requests

Arivia Group hotels/villas will strive to honor any request for specific room types or bed types, and some Arivia Group hotels/villas will confirm such arrangements at the time you make your reservation. Until specific confirmation is issued, your request cannot be guaranteed, and neither Arivia Group nor the Arivia Group hotel/villa can guarantee that your request will be honored.

13. Pets

If you plan to travel with your pet, we recommend that you confirm directly with Arivia Group or the Arivia Group hotel/villa that the Arivia Group hotel/villa does accept pets. Arivia Group accepts no responsibility for the pet policy at any individual Arivia Grouphotel/villa. Specific pet policies may require a damage/cleaning deposit at the time of check-in, which may be non-refundable.

14. External services

The Arivia Group website or the Arivia Group hotel/villa at which you stay may advertise the opportunity to purchase products or services from independent third-party suppliers (“independent suppliers”), including, by way of illustration only and without limitation, [excursions, yacht charters, other examples] (“external services”). 

The following provisions apply to all external services:

(i) All information on the Arivia Group website or otherwise communicated by Arivia Group regarding external services has been provided to Arivia Group and your Arivia Group hotel/villa by independent suppliers. Such information does not constitute any endorsement or recommendation of the external service by Arivia Group or your 

Arivia Group hotel/villa is for general guidance only. Neither Arivia Group nor your Arivia Group hotel/villa makes any representation or warranty, express or implied, as to nature, quality, cost, or any other aspect of the external services, and it is your responsibility to check all relevant details of the external services with the independent supplier prior to purchase or booking.

(ii) Your contract for external services will be made directly with the relevant independent supplier. Neither Arivia Group nor your Arivia Group hotel/villa has any involvement in or control over the provision of external services. Consequently, neither Arivia Group nor your Arivia Group hotel/villa will have any liability to you for the warranties, representations, acts, errors, omissions, breaches, or negligence of any independent supplier or any accidents, personal injuries, death, loss of or damage to property or any other losses, damages, costs or expenses resulting, directly or indirectly, from your purchase or use of any external service.

It is your responsibility to ensure that, where appropriate, the independent supplier has adequate public liability insurance for the external service and/or to ensure that you and any dependents or associates using the external service have adequate personal insurance coverage against all foreseeable risks.

15. Guest’s obligations

You agree to the terms and conditions of purchase imposed by Arivia Group and your Arivia Group hotel/villa. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments, and other amounts arising from your reservation when due, including additional taxes and fees that may not be included in the quoted rate.

You understand that any violation of an Arivia Group hotel’s/villa’s conditions may result in the cancellation of your reservation, and you are forfeiting any monies paid for such reservation and an Arivia Group hotel/villa debiting your account for any costs it incurs as a result of such violation.

You also agree with the reservation rates as mentioned in your booking. The property’s management takes no responsibility for the loss of your valuables left in the rooms & the public areas of the property. Kindly note there is an electronic safe available in your room.

16. Privacy and data protection

Our Reservation Privacy Policy (set out below) will apply to your reservation and forms part of these Reservation Terms and Conditions.

17. Intellectual Property Rights

‘Arivia Group’ has trademark protection. Any copyright and other intellectual property in the content and materials on the Arivia Group website remains with Arivia Group or the relevant Arivia Group hotel/villa. Downloading, copying or otherwise using any material on the Arivia Group website is permitted only for private use and limited to the sole purpose of making an Arivia Group hotel/villa reservation.

18. Force Majeure

Neither Arivia Group nor any Arivia Group hotel/villa/house will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of Arivia Group or any Arivia Group hotel/villa/house. Such events, occurrences or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquakes, volcanic activity, ash clouds, tsunamis, fire, pandemics, and explosions.

19. Limitations

Neither Arivia Group nor any Arivia Group hotel/villa nor other providers of products or services related to the Reservations Facility is responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications. Further, neither Arivia Group nor any Arivia Group hotel/villa nor any other providers of products or services related to the Reservations Facility is responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations

Facility and shall not be liable for damages resulting from any of the preceding.

Arivia Group and any Arivia Group hotel/villa may cancel or modify reservations where it appears that a user has engaged in a fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

20. Governing Law

The laws of Greece govern these Reservation Terms and Conditions, and the courts of Greece shall have exclusive jurisdiction over any dispute.

21. Contact Details

Arivia Group, Kerasountos 24, Zografou, Athens 157 71.

Any queries arising from these Reservations Terms and Conditions should be emailed to contact@ariviagroup.com.

RESERVATION PRIVACY POLICY

This Reservation Privacy Policy provides information about the personal data Arivia Group collects in connection with the reservation at your chosen villa/hotel, why we need to collect it, how it will be used, who it will be shared with and your rights in relation to it.

The personal data Arivia Group collects

In order to complete your reservation and arrange its fulfillment, Arivia Group needs to collect the following personal data as part of the reservation process:

  • your first and last name;
  • your email address; 
  • your country of residence
  •  details of your payment card, including the card number, cardholder name, expiry date, and CVV number.

You may also, if you wish, provide Arivia Group with:

  • your postal address (home or business);
  • preferred contact telephone number.

The personal data you provide Arivia Group during the reservation process will be referred to in this Reservation Privacy Policy as the Reservation Data.

How Arivia Group uses the Reservation Data

Arivia Group will be the data controller of the Reservation Data.

It is necessary for Arivia Group to process the Reservation Data so that the contract for your property reservation can be fulfilled and to take all necessary steps that involve transmitting the Reservation Data to the relevant hotel/villa, which may be inside or outside the European Economic Area.

Arivia Group has appointed a third party (outside the European Economic Area) to process the Reservation Data.

In relation to any transfers of the Reservation Data outside the European Economic Area necessary to complete and fulfill the reservation, Arivia Group has put in place all necessary legal, technical, and organizational measures to ensure the protection of the Reservation Data, details of which can be obtained on request from Arivia Group (compliance@ariviagroup.com).

Arivia Group will only share the Reservation Data with its appointed data processor and the relevant property.

On receipt of the Reservation Data, the relevant property/hotel will also become a data controller of the Reservation Data. It will be used for all purposes necessary to fulfill your reservation, including contacting you before your stay. Your Arivia Group property will not use the Reservation Data for any purpose other than fulfilling your reservation. It will need your specific consent to use it for any other purpose.

Arivia group and the relevant property will only store the Reservation Data for as long as is necessary to fulfill your reservation. The Reservation Data will be destroyed, anonymized, and/or deleted once your reservation has been fulfilled and all payment and administrative matters have been completed.

YOUR RIGHTS

You have the following rights in relation to the Reservation Data:

  • to request access to the Reservation Data by an email request to (support@ariviagroup.com);
  •  to request that the Reservation Data be amended or deleted, although that may mean your reservation cannot be fulfilled;
  •  to make a complaint regarding the Reservation Data to the Information Commissioner’s Office.

 THE ARIVIA GROUP SALE TERMS AND CONDITIONS & COVID-19 UPDATE

Please note the payment must be paid in full at the time of booking and is non-changeable and non-refundable. Offer cannot be combined with any other promotion, and payment cannot be made using an Arivia’s Group Gift Certificate. Savings are 

against the Best Available Rate. The promotional period starts at the period in which Arivia Group will decide and promote. The time given by our promotion must complete all bookings. The discount only applies to participating hotels/villas and on bookings made within the promotional period and cannot be applied to existing bookings. This offer is strictly subject to hotel/villa availability during the promotional period. It may be withdrawn by Arivia Group at any time before the advertised book by time and date. Please refer to the full reservation terms and conditions when booking.

COVID19 UPDATE

You agree with the updated check-in time from 02:00 pm and Check-out time until 11:00 am. Arivia Group’s hotels/villas fully comply with all necessary measures against Covid-19, holding the ”COVID SHIELD” certificate by ECDC & EODY. Therefore, Arivia Group, Arivia’s Group hotel/villa, or any member of management and staff cannot behold accountable if you or any member of your group gets infected by Covid-19 during your stay. You also agree with the reservation rates as mentioned in your booking.

By agreeing with our terms and conditions, you confirm that you have read and agreed to use the personal per the GlobalPrivacyPolicy and GDPR rules, available at www.ariviagroup.com.